How we work
Every piece of equipment goes through the same stages, so you always know where your repair stands.
- 1
Received
Your equipment has arrived at our laboratory.
- 2
Under inspection
We are checking the overall condition of the equipment.
- 3
Under diagnosis
We are identifying the fault and its causes.
- 4
Quote sent
We have sent you the quote for your review.
- 5
Waiting for your reply
We are waiting for you to accept or decline the quote.
- 6
Part ordered
We are sourcing a spare part. Some are imported and can take longer.
This stage only happens if the repair requires a spare part.
- 7
Being repaired
Your equipment is being repaired.
- 8
Under testing
We check that the equipment works correctly.
- 9
Ready for pickup
Your equipment is ready. You can come and collect it.
- 10
Delivered
Equipment delivered. Thank you for trusting us!
All our repairs come with a 6-month warranty.